At Le Temps Des Cerises, we are committed to providing you with an exceptional shopping experience from start to finish. Below you’ll find all the details about our shipping options and our straightforward return policy.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days (excluding weekends and holidays) after receiving your order.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping (€12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Tracking included
- Free Shipping:
- Available for orders over €50
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Tracking included
Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.
Accepted Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Returns & Exchanges
We want you to be completely satisfied with your purchase from Le Temps Des Cerises. If for any reason you’re not happy with your item, we offer a simple return and exchange process.
Return Policy Overview
- Return window: 15 days from the date of receipt
- Condition: Items must be unworn, unwashed, with original tags and packaging
- Proof of purchase: Please include your order confirmation or receipt
Non-Returnable Items
For hygiene reasons, the following items cannot be returned or exchanged:
- Sale or promotional items (when applicable)
- Customized or altered items
Good to know: All other items from our collections (Shirts, Dresses, Jeans, T-shirts, etc.) are eligible for returns and exchanges.
Return & Exchange Process
- Request Authorization
Email your return or exchange request to [email protected] using the template below. - Return Authorization
We will send you a return authorization with a reference number within 48 hours. - Package Preparation
Carefully pack your item with all original accessories and include the return form. - Shipment
Return the package to:
Le Temps Des Cerises – Retours
6 Rue des Trente Six Ponts
91280 Toulouse, France - Confirmation
Once we receive and inspect your return, we’ll email you about the status of your request.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[order number]
Hello,
I would like to return/exchange (delete as appropriate) the following item from my order #[order number]:
- Item: [Product name]
- Reference: [SKU or product code if available]
- Size/Color: [Details]
- Reason for return: [Optional]
For an exchange, I would like:
- New item: [Product name]
- Size/Color: [Details]
I confirm that the item is in its original condition, with all tags and packaging.
Best regards,
[Your full name]
[Your email address]
[Your phone number]
Refunds
- Timing: Once your return is approved, refunds will be processed within 5-10 business days.
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB or PayPal).
- Return shipping costs: Return shipping is the customer’s responsibility unless the return is due to our error or a defective item.
Exchanges
For exchanges:
- We will ship your new item once we receive and approve your return.
- Shipping costs for the new item will be covered by us.
Defective Items or Our Errors
If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will cover all return shipping costs and offer a replacement or full refund.
Customer Service
For any additional questions about our shipping or return policy, please don’t hesitate to contact our customer service team. We’re here to help ensure your experience with Le Temps Des Cerises remains exceptional.
Email: [email protected]